DHL Track en trace | Volg je zending DHL eCommerce (2024)

FAQs

How long does DHL eCommerce Solutions take? ›

The sender, merchant or online shop usually indicates the delivery time on its website. Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighbouring countries and up to 20 days for countries with long distances.

The tracking status "En Route to DHL eCommerce" indicates that your package is on its way to a DHL eCommerce distribution center. This is an early yet crucial stage in the delivery chain, where DHL prepares to take full custody of the shipment.

Expedited: 2-5 average postal days. Ground: 3-8 average postal days.

Here are the steps to follow: Find your tracking number; Visit the AfterShip Tracking Page by following this link: https://www.aftership.com/track. Enter your tracking number: On the tracking page, enter your DHL eCommerce Solutions tracking number and click the "Track" button.

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Key Points: Your DHL eCommerce shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Easily reschedule or change delivery times via the My DHL app. Your DHL Express shipment can take anywhere from 3 to 4 business days for most international shipments.

DHL eCommerce provides domestic and international parcel delivery for high volume business customers. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.

While DHL strives to provide timely tracking updates, it's important to recognize that occasional delays may occur. As a general rule of thumb, allow at least 24 to 48 hours for tracking information to be updated after your shipment has been processed.

To collect your shipment at a ServicePoint DHL eCommerce, you need your citizen card or a document proving your identity. In the event that you cannot lift it, you may authorize another person to do so in your place.

We deliver from Monday through Friday between 8:00 AM and 6:00 PM.

How to contact DHL eCommerce? ›

If you've forgotten your login credentials to access the Customer Web Portal, kindly contact U.S. Customer Service at 1.800. 805.9306 or eCS.AM.CS.AskCustomerService@dhl.com for assistance.

International shipping by DHL from China to the US typically takes just 3–5 days. Depending on the weight and size of your shipment along with the type of goods being shipped, it can be cheaper to ship either via DHL China or DHL Hong Kong.

DHL eCommerce serves more small businesses and individual sellers, especially those who sell goods through online platforms. DHL Express serves more large enterprises, merchants who need fast international transportation, and customers who have special requirements for cargo safety and timeliness.

Why is my DHL Express package not moving? This depends on if your package has not shipped at all, or if it has and it stopped moving. If your package won't ship, or you get a shipment confirmation with no movement, it could be due to an inventory issue with the store or seller.

DHL eCommerce provides domestic and international parcel delivery for high volume business customers. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.