Secure Logon Access Instructions (2024)

Signing in to VA Apps

Many VA apps access your VA Electronic Health Record (EHR). To protect the information in your EHR, these apps require you to sign in using a secure sign-in partner: Login.gov, ID.me, DS Logon Level 2 (Premium), or My HealtheVet Premium.

NOTE: When you sign up for a new account, you will need to verify your identity.

Login.gov

Login.gov is the public’s one account and password for government. Login.gov is a shared service and trusted by government agencies. With one Login.gov account you can access applications from participating government partners.

Access Instructions

1. Access the connected app of your choice from theVA App Store.
2. You will arrive at VA sign-in page. SelectLogin.gov.
3. From the Login.gov page, enter your email address and password, then selectSign in. If you don't have a Login.gov account, selectCreate an account. If you forgot your password, you can reset it by selectingForgot your password?
4. Completemultifactor authenticationby entering the six-digit code sent to you by text message, phone call, or by using one of the provided alternative authentication methods. SelectSubmitto proceed.
5. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. SelectAcceptto proceed to the app.

If you do not have a Login.gov account, you are not sure, or you require assistance with accessing your account, visit theLogin.gov Help CenterorContact us. You can alsofollow these steps to create an account. Once your account is created, you will need toverify your identity.

ID.me

Access Instructions

1. Access the connected app of your choice from theVA App Store.
2. You will arrive at VA sign-in page. SelectID.me.
3. From the ID.me page, enter your email address and password, then selectSign in. If you don't have an ID.me account, selectSign up for an accountto create an account. If you forgot your password, you can reset it by selectingForgot your password?
4. Completemultifactor authenticationby entering the six-digit code sent to you by text message, phone call, or by using one of the provided alternative authentication methods. SelectSubmitto proceed.
5. 5. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. SelectAcceptto proceed to the app.

If you do not have an ID.me account, or you are not sure, visit theID.me VA Support page.

Access Instructions

1. Access the connected app of your choice from theVA App Store.
2. You will arrive at the VA sign-in page. SelectDS Logon.
3. From the DS Logon page, enter your DS Logon Level 2 (Premium) account username and password, then selectLogin.
4. If you have previously signed in through the VA sign-in page, proceed to Step 8.
5. The first time you sign in through the VA sign-in page, you must connect your account to an email address. Enter a current email address that you have access to.NOTE:The email address you enter cannot be used to connect another account, such as your spouse's.
6. You will receive a confirmation email from Hello@ID.me to the email address you provided.
7. Open the email. To confirm your email address, you can either selectConfirm your emailor enter the six-digit code from the email on the sign-in page within the app and selectContinue. You must confirm your email address within 15 minutes.
8. Choose whether to enablemultifactor authentication. If you selectSet it up later, you will be asked if you wish to set up multifactor authentication again every time you sign in.NOTE:Eventually, multifactor authentication will be required to sign in.
9. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. SelectAcceptto proceed to the app.

If you do not have a DS Logon account, or you are not sure, you can register, verify, or update your DS Logon account at theDoD DS Logon Access Center.

Access Instructions

1. Access the connected app of your choice from theVA App Store.
2. You will arrive at the VA sign-in page. SelectMy HealtheVet.
3. From the My HealtheVet page, enter your My HealtheVet Premium account user ID and password, then selectLog In. You can also selectForgot User ID?to retrieve your user ID or selectForgot Password?to retrieve your password.
4. If you have previously signed in through the VA sign-in page, proceed to Step 8.
5. The first time you sign in through the VA sign-in page, you must connect your account to an email address. Enter a current email address that you have access to.NOTE:The email address you enter cannot be used to connect another account, such as your spouse's.
6. You will receive a confirmation email from Hello@ID.me to the email address you provided.
7. Open the email. To confirm your email address, you can either selectConfirm your emailor enter the six-digit code from the email on the sign-in page within the app and selectContinue. You must confirm your email address within 15 minutes.
8. Choose whether to enablemultifactor authentication. If you selectSet it up later, you will be asked if you wish to set up multifactor authentication again every time you sign in.NOTE:Eventually, multifactor authentication will be required to sign in.
9. After you sign in, you will see a license agreement screen. Read the End User License Agreement and Notice of Privacy Practices. SelectAcceptto proceed to the app.

If you do not have a My HealtheVet Premium account, or you are not sure, visit theUpgrade to a Premium Account – My HealtheVet page.

Multifactor Authentication

Multifactor authentication adds an extra layer of protection to your account. By setting up multifactor authentication, you can keep your personal information secure and out of the hands of others online.

To set up multifactor authentication, please visit the help center for the secure sign-in partner you wish to create a log-in for.

For further assistance, contact the Health Resource Center Help Desk at 877-470-5947.